Arena: Self-Knowledge for Leading and Supporting
Total Quality Management
Activity 1 – Exploring Total Quality Management in Your Organization
Step 1
Work in groups of 3. Fold a large sheet of paper in half and label two columns:
Total Quality Management | Management By Objectives
Enumerate under each side what aspects of the way your organization operates aligns with each philosophy.
Step 2
Once your group has filled out your columns, discuss and think about as a person in the organization independent of your role, how do these ideas affect you?
What do Deming’s principles make you feel as a human being?